Sales & Refund Policy

By placing an order you agree to this policy. Checkout will not go through until you tick the box saying so, and we keep a record of when you agreed.

Payment

• Card payments are processed by Square. The charge appears on your statement as RICOBARBER.
• Your bank may ask you to verify the payment. If it does, the order only goes through once you complete that step.
• We may call or text to confirm an order before it ships. If we cannot confirm it, we cancel and refund it in full.
• Pay-on-arrival orders are paid in person when you receive them.

Delivery

• Pickup, local delivery and shop drop-off: we record the handoff, which may include a photo of the order at your door or shop.
• Shipping: every package gets a tracking number. Orders of $250 or more require a signature on delivery.
• Check the address before you pay. We are not responsible for orders delivered to the address you gave us.

Returns

• Unopened items in their original sealed packaging can be returned within 14 days of delivery for a refund to your original payment method.
• Clippers and trimmers are returnable only if the box is still sealed. An opened machine that develops a fault is covered by the manufacturer’s warranty, and we will help you make that claim.
• For hygiene reasons, opened consumables (blades, gloves, neck strips, sprays, colognes, styling products) cannot be returned.
• Return shipping is paid by the customer unless the item was wrong or arrived damaged.

Wrong or damaged items

Message us within 48 hours of delivery with a photo of the item and the packaging. If we sent the wrong item or it arrived damaged, we replace it or refund it in full, and we cover the shipping.

Before you dispute a charge

If something is wrong with your order, contact us first. We answer DMs and email, and we fix problems faster than a bank dispute can. If you file a dispute with your bank, we will respond with the records of your order, including your agreement to this policy, payment verification, and proof of delivery.

Contact

Instagram @ricobarbersupply · Email ricobarbersupply@gmail.com · Lilburn, GA 30047